Privacy Policy

This Privacy Policy details how Ninlay Casino (“we,” “us,” “our”) gathers, utilises, stores, processes, and shares your personal information whenever you engage with our online casino services. By using or continuing to access these services, you acknowledge and accept the practices outlined below. If you do not agree, please cease using them.

1. Data Controller

Ninlay Casino, located at Dr. H. Fergusonweg 1, Willemstad, Curaçao, acts as the controller of your personal information. For any privacy-related enquiries, please contact our Data Protection Officer at [email protected].

2. Information We Gather

We may collect and handle:

• Full name
• Email address
• IP address
• Telephone number
• Postal address
• Date of birth and gender
• Device and browser details
• Usage patterns (times, locations, actions)
• Account and profile settings
• Deposit and withdrawal records
• Any content you provide via forms, chat or email
• Special-category data you choose to submit (e.g., ethnicity, health)
• Identity documents for KYC/AML checks
• Data from third-party sources for fraud control and responsible gaming

3. Why We Process Your Information

We use personal data to:

• Create, operate and secure your account
• Verify age and identity
• Handle payments and cash-outs
• Meet legal and licensing duties (AML, safer gambling, taxation)
• Send essential account and service notices
• Run promotions, competitions and loyalty rewards
• Deliver marketing with your prior consent
• Customise site content and offers
• Improve and test our services and policies
• Compile statistics and business analytics
• Detect, prevent and investigate fraud or security threats

4. Our Legal Grounds for Processing

Processing relies on one or more lawful bases under the GDPR: your consent, performance of a contract, compliance with legal obligations or our legitimate interests, provided those interests do not override your rights.

5. How Long We Keep Your Information

Personal data are retained only as long as required for the purposes above and by law—normally five years from account closure or last activity, unless a longer period is mandatory (e.g., self-exclusion files, unresolved disputes).

6. Promotional Messages

With your opt-in we may send emails, SMS, push or in-app messages about our services or selected partners. You can withdraw your consent or adjust your preferences at any time through your account settings or the unsubscribe link in every message.

7. Cookies & Tracking Tools

We employ cookies, pixels and similar technologies to:

• Enable core platform functionality and security
• Remember language, currency and other preferences
• Analyse performance and usage trends
• Serve interest-based advertising

Browser settings let you manage cookies, though certain cookies are essential for the site to function.

8. When We Share or Move Your Data

We may disclose information to:

• Service providers such as payment processors, software vendors and hosting partners
• Regulatory and law-enforcement authorities
• Fraud-prevention, credit-reference and identity-verification agencies
• Companies within our corporate group for internal administration
• Other parties you authorise us to share data with

Transfers outside the EEA rely on Standard Contractual Clauses or comparable safeguards to ensure adequate protection.

9. Safeguarding Your Information

Technical and organisational measures—encryption, firewalls, access controls and regular audits—protect personal data against unauthorised access, alteration, loss or misuse.

10. Your Privacy Rights

Subject to legal limits, you may:

• Be informed about our data practices
• Access the personal data we hold on you
• Request correction of inaccurate or incomplete data
• Request deletion where processing is no longer necessary or lawful
• Restrict or object to certain processing activities
• Receive your data in a portable format
• Withdraw consent at any time without affecting prior lawful processing
• Object to decisions based solely on automated processing that produce significant effects

To exercise any right, email [email protected]. We may request proof of identity.

11. Updates to This Notice

We reserve the right to revise this Privacy Notice from time to time. The updated version will be posted and take effect immediately. Continued use of our services after a revision signifies acceptance of the changes.

12. How to Raise a Concern

If you have questions or complaints about our data handling, contact [email protected]. You also have the right to lodge a complaint with your local data-protection authority.

Last updated: July 2025