Responsible Gaming at Ninlay Casino
At Ninlay Casino, we take the well-being of every player seriously. Gaming is meant to be an exciting recreation, yet we acknowledge that, for a minority, it can turn compulsive and interfere with everyday life. Our mission is to foster a secure space and supply practical safeguards so you remain in command of your play. Responsible gaming is a shared duty between operator and customer, and the principles below outline how we can work together to keep play enjoyable.
Your Responsible Gaming Toolkit
To help you manage your activity, we provide a range of player-controlled settings:
Deposit Limits – choose daily, weekly, or monthly caps on how much you can load to your balance.
Wager & Loss Limits – set ceilings on how much you stake or can afford to lose.
Session Timers – decide in advance how long a visit lasts and receive an alert when time is up.
Self-Exclusion – pause your account for any period from 24 hours to 30 days, or longer should you wish.
Account Closure – request a permanent shutdown at any moment if you decide to stop gambling entirely.
Identifying Signs of Gambling Harm
Play should always be enjoyable. You may be at risk if you:
Gamble to recoup losses or “make money.”
Borrow funds to keep playing.
Spend more cash or time than you planned.
Ignore work, family, or social duties for gambling.
Argue with loved ones about your habit.
Use money needed for bills, rent, or food.
Obsess over the next wager.
Answering “yes” to even one point suggests it is time to act and seek help before the situation escalates.
Best Practices for Responsible Gambling
Set a loss limit before you start and stick to it.
Treat the experience as entertainment, not an income stream.
Never gamble with borrowed money.
Schedule regular breaks and set time limits.
Mix gambling with other hobbies.
Avoid playing when stressed, upset, or under the influence.
Use only discretionary funds, never essential household money.
Assess Your Gambling & Reach Out
If you are uncertain about your behaviour, take our self-evaluation quiz. For personal assistance, reach our Responsible Gambling Team at [email protected] or via Live Chat.
Closing Your Account & Excluding Yourself
Temporary Self-Exclusion – suspend your account for 24 hours up to 30 days.
Permanent Self-Exclusion or Closure – contact Customer Support at [email protected] or Live Chat.
Withdrawal of Funds – please withdraw any remaining balance before closing an account.
Reactivation – an account closed for reasons unrelated to problem gambling can be reviewed for reopening; however, we may refuse reactivation to protect player safety.
Preventing Underage Access
We rigorously protect under-18s:
No one under 18 is permitted to gamble.
Employ parental controls or filtering software such as Net Nanny or Qustodio to block gambling content.
Keep login credentials and payment details secret and out of children’s reach.
Never leave your device unattended when logged in.
Avoid storing passwords on your device.
For wider child online safety guidance, visit www.betterinternetforkids.eu.
Aid for Gambling Addiction
If you or someone close to you needs help, please contact:
Download BetBlocker to restrain access to gambling sites.
For confidential support, email [email protected].
Get in Touch
For any questions about safer gambling, reach out to [email protected] or speak with our Customer Support team on Live Chat.
Remember: Gambling should be fun. Stay in control, play responsibly, and don’t hesitate to ask for help.